Are you Dedicated, Hardworking, and Fun? Join Us!
At E-Guardian Philippines Inc., experience is not always essential – great attitude comes first.
Whether you are just starting out or have some experience, we have roles for smart and highly motivated individuals who share our mission to “build happy internet life” for everyone through an affinity for games, technology and excellent customer service.
If you value discipline, integrity, commitment, teamwork, cultural diversity and flexibility, we invite you to embark on a truly rewarding career with us.
Join our team in Manila!
See opportunities below or send your resume at careers@e-guardian.ph.
NON-VOICE WEB SUPPORT SPECIALIST
A Non-voice Web Support Specialist shall be responsible to keep the internet safe, secure and accessible for its users by providing a variety of web solutions and services.
GENERAL DUTIES AND RESPONSIBILITIES:
- Provide exceptional customer support via email for an international anime-based mobile game;
- Collaborate closely with, mentor and inspire team members to accomplish team goals;
- Report and escalate critical issues for prompt resolution;
- Seek new learning opportunities and self-improvement;
- Accomplish ad hoc tasks such as reviewing checklists, submitting progress reports within the acceptable timeline;
- Perform various web support tasks including but not limited to customer support, web monitoring, text and image filtering, content management on various websites and platforms, data entry and analytics, internet advertising management, and other similar and/or related assignments;
- Perform administrative tasks including but not limited to accomplishing timesheets, expense reports, and progress summaries and reports within the timeframe designed by Management
BASIC QUALIFICATIONS:
- Has vast interest in anime and gaming;
- Has at least completed 2nd year college education, in any field of study;
- Prior relevant work experience is not required, training will be provided;
- Excellent verbal and written communication skills in English;
- Regularly plays at least one mobile game, preferably RPG (preferred) – For Gaming Account;
- Tech-, web- and social media savvy;
- Self-discipline, strong work ethic, personal and professional integrity;
- Excellent customer orientation and team player skills;
- Available to work full-time on any schedule, including weekends and Philippine holidays;
- Willing to start immediately.
CYBERSECURITY ANALYST (For Pooling)
A Cyber Security Analyst shall be responsible to keep the internet safe, secure and accessible for its users by providing a variety of web security solutions and services.
GENERAL DUTIES AND RESPONSIBILITIES:
- Ensures the success of day-to-day 24 x 7 monitoring and response activities of the Security Operations Center (SOC).
- Monitor and Analyze Networks traffic, Incident Response, Implement organization-wide security best practices, Prepare Reports, Assist in the monitoring company compliance, Facilitate Penetration Testing and Perform varied security assignments.
- Perform various security tasks including but not limited to vulnerability assessment and threat hunting activities on IT systems and applications, including the assessment of security design and security controls using cybersecurity frameworks (CIS CSC, NIST, ISO/IEC 27001), reviews solution and risk documentation to minimize risk and recommend solutions, products and applications to clients.
JAPANESE WEB SUPPORT SPECIALIST (Non-voice)
A Japanese Web Support Specialist shall be responsible to keep the internet safe, secure and accessible for its users by providing a variety of web solutions and services.
GENERAL DUTIES AND RESPONSIBILITIES:
- Perform various web support tasks including but not limited to customer support, web monitoring, text and image filtering, content management on various websites and platforms, data entry and analytics, internet advertising management, and other similar and/or related assignments;
- Perform administrative tasks including but not limited to accomplishing timesheets, expense reports, and progress summaries and reports within the timeframe designed by Management
BASIC QUALIFICATIONS:
- Has at least completed 2nd year college education, in any field of study
- Prior relevant work experience is not required
- Excellent verbal and written English skills
- Regularly plays at least one mobile game, preferably RPG (preferred) – For Gaming Account
- Tech-, web- and social media savvy
- Self-discipline, strong work ethic, personal and professional integrity
- Excellent customer orientation and team player skills
- At least JLPT N3 or N2, as assessed by interviewer (with certification preferred but not required)
Bilingual Japanese Supervisor (N1 Level)
JOB SUMMARY:
Job Type: Full-time
Location: 6th Floor Unit A Alphaland Southgate Mall 2258 Chino Roces Ave. Brgy. Magallanes,Makati City 1232
Schedule: 5 days per week
Salary and Benefits: ₱60,000.00 – ₱70,000.00 per month; Vacation and Sick Leaves; HMO (with coverage for 1 qualified dependent) upon regularization
OVERVIEW:
E-Guardian Philippines Inc. has an exciting opportunity for an experience back-office Japanese-Speaking Operations Supervisor (JLPT N1 or native proficiency level) within a fast leading customer support Japanese BPO Company in Makati.
The ideal candidate for this role is a highly driven and positive professional with an entrepreneurial mindset and great people management skills to manage a high-performing support team.
Background in back-office operations, particularly web support, ads monitoring, data encoding and verifying will be valuable.
The Operations Supervisor lead must have native fluency of the Japanese language to effectively carry out client communication as well as to build and maintain harmonious client relations. Agility, creativity, confidence, and flexibility to work in a start-up multi-cultured environment are a must.
GENERAL DUTIES AND RESPONSIBILITIES:
Stakeholder Management:
Develop and nurture effective and collaborative relationships with Japanese stakeholder clients
Analyze business requirements and service level agreements from clients, and implement these to the Operations Team promptly and consistently
Proactively determine client relation challenges and recommend sustainable solutions
Operations Management:
Based on clients SLA and business requirements, develop actionable KPIs, metrics, targets and performance standards for all members of Operations Team
Act as the Team's SME (subject matter expert) on all projects
Lead QA (Quality Assurance) initiatives by analyzing common customer issues, develop processes to effectively correspond; coach and train team leads and members accordingly
Participate in the development of various tools for operational efficiency
Manage workforce by ensuring adequately staffed teams and even work load distribution
Work closely with other departments (e.g., HR, General affairs, Finance, etc.) on matters concerning the Operations team
People Management:
Support the Operations Manager by actively fostering positive morale, open communication and teamwork
Drive operational excellence by being a good role model in providing top-quality support
Provide day-to-day supervision, monitoring and coaching of email support team
Champion compliance to company policies and recommend improvements
BASIC QUALIFICATIONS:
Bachelor’s degree, any field, preferably business-related
Passed JLPT N1 Exam and can use the Japanese language at native-level fluency
At least 5 years in BPO Operations, preferably supporting Japanese clients
REQUIRED COMPETENCIES:
Stakeholder Management
Customer orientation and Results focus
People Management (Coaching, Mentoring, and Training)
Quality Management and Process Improvement
Excellent communication skills
Personal and professional integrity
Conflict Management