Customer Support

Our collected expertise allows us to provide consistent, 24/7 round the clock, high-quality customer support for services.

Service Outline

Cost-efficient service pricing that fits your budget

E-Guardian can handle a wide range of your daily business needs, from making quick reservations to providing technical support that requires in-depth knowledge about products and services. Our accumulated expertise allows us to provide consistent, 24/7 round the clock, high-quality support for services of any scale. All services are custom-made, based on our shared operation to fit our client’s needs for both quality and budget.

A high-quality, low-cost system that operates 24/7, 365 days a year.

E-Guardian understands website concepts, users, and trends from inquiries, and has created an Operation Manual of compiled FAQ and flow of reports. We offer support 24 hours a day, 365 days a year. Furthermore, we offer a shared plan for acquired charges that provides support for 100 incidents per month, therefore providing a cost-effective framework to start.

Optimized FAQ and Inquiry Forms

W e optimize the way our web services operate by applying our collective knowledge gained from our extensive support experiences. In detail, we collect and analyze inquiries from clients and include common concerns in our FAQs. Hence, we reduce the number of similar queries. Furthermore, we also offer improvements for inquiry forms like improving entry field content and build an organization of an environment where users are less inclined to get confused.

Global Operation Center in the Philippines

E-Guardian Philippines has provided several services such as customer support for cross-border e-commerce and game. As E-Guardian Philippines has played a role as the base for the global development of the E-Guardian group of companies, it has achieved remarkable growth, particularly in online advertising management and services related to internet security.

System Flow Chart

customer support system flowchart


By shared service, in which operators run multiple tasks in parallel, we offer custom-made pricing tailored to the volume of your tasks or budget. We can flexibly support depending on seasonal fluctuation, such as increasing operators only for the periods with more inquiries.

We can handle customer correspondences, order acceptances, as well as order confirmation. On top of that, we can also provide support for business esventuring in the customer support field in EC sites.

Lets Talk.


PHONE: (02) 8478-7693 or (02) 8478-7674




Visit Us.


6th Floor Unit A & B Alphaland Southgate Mall 2258 Chino Roces Ave. Brgy. Magallanes, Makati City 1232