Customer Support

A high-quality, low-cost system that operates 24/7, 365 days a year.

E-Guardian understands website concepts, users, and trends from inquiries, and has created an Operation Manual of compiled FAQ and flow of reports. We offer support 24 hours a day, 365 days a year. Furthermore, we offer a shared plan for acquired charges that provides support for 100 incidents per month, therefore providing a cost-effective framework to start.

Optimized FAQ and Inquiry Forms

W e optimize the way our web services operate by applying our collective knowledge gained from our extensive support experiences. In detail, we collect and analyze inquiries from clients and include common concerns in our FAQs. Hence, we reduce the number of similar queries. Furthermore, we also offer improvements for inquiry forms like improving entry field content and build an organization of an environment where users are less inclined to get confused.

Global Operation Center in the Philippines

E-Guardian Philippines has provided several services such as customer support for cross-border e-commerce and game. As E-Guardian Philippines has played a role as the base for the global development of the E-Guardian group of companies, it has achieved remarkable growth, particularly in online advertising management and services related to internet security.