The BPO industry took a 360-degree turn from the life it was accustomed to 4 months ago. When the Enhanced Community Quarantine (ECQ) was implemented in Metro Manila and other provinces last March, public transportation was suspended and traveling to the office was impossible for most E-Guardian Philippines Inc. (EGP) employees. With that, the EGP management considered possible alternative work arrangements for the continuity of the business and the provision of excellent customer support services to its clients.
During the first month of community quarantine, the company acquired private shuttles to pick up employees from their homes. It was made sure that each employee was dropped off home safely every after shift. With proper social distancing inside the shuttle, the EGP team was able to serve its clients without a budge. As the number of positive COVID-19 cases increased, the management decided to adapt the Work-From-Home (WFH) arrangement where computers were delivered to each eligible employee’s residence.
Through these options, both its employees’ safety and clients’ satisfaction were met. Thus, upholding its goal to continuously provide exceptional customer service to its clients and guarding the internet even from home.