Harmful Rumor Investigation

Harmful Rumor Investigation prevents possible risks that could harm your company’s standing.

Service Outline – Harmful Rumor Investigation

Harmful Rumor Investigation prevents potential risks that could harm your company’s reputation.

It is essential to monitor SNS, threads, and weblogs, as well as to detect risky posts ahead of time to prevent possible risks in the company’s reputation. First, we gather high-risk posts using a variety of tools. Then, we investigate the content based on the client’s request. To enumerate, some examples of risky content include internal and external causes that could affect the business (i.e., Information Leakage and Complaints). In E-Guardian, we also provide excellent investigation by combining AI with human ability. We offer support by developing countermeasures, as well as investigating the reputation of your company, based on previous incidents encountered within the company.

Strengths and Points of Services

Point 1

Outstanding expertise in internet monitoring

We have a team of experts in internet monitoring who investigates and analyzes complex definitions of words. In addition, there are also SNS that requires log-in, which are hardly identified by the tools we use. Hence, there are experts tasked with checking the said problem. We also cover threads like 5chan as well as social media sites, like Twitter and Weblogs, where risky posts are collected, investigated, and analyzed.

Point 2

Large scale structure

We at E-Guardian implement a large scale system to work on unexpected cases of online flaming as quick as possible, with 20 monitoring centers in 6 cities in Japan as well as in 8 cities abroad. We have a remarkable amount of experts who quickly identify risky content that may bring your company danger among millions of posts on SNS, threads, and Weblogs. Our specialists are working with precision 24/7, 365 days a year. In the case of online flaming happening, we will react quickly and report to you in real-time.

Point 3

Operational efficiency

We perform post monitoring using the appropriate tools to serve your needs and provide checking using AI systems such as “ROKA SOLUTION.”
Furthermore, we carefully analyze comments by classifying it into details. Therefore, goal-oriented reporting is possible by understanding the developer’s intention to use it for countermeasures, etc.

Investigation of internal causes (information leak, Whistleblowers, etc.)

e monitor information leaks and whistleblowers from employees of a company to teachers of juku as well as franchise owners of convenience stores. Juku in Japan is a private school that offers supplementary classes in preparation for college examinations.

Investigation of external causes

We quickly monitor and detect negative posts implying slander, false accusations as well as complaints coming from customers (i.e., poor service or reporting of impaired goods.)

Anti-Online Flaming Support

We also offer training for your employees and also produce a social media policy for your company. We assist you with cases like an information leak, which could lead to flaming, or an act of attacking someone verbally online.

System Flow Chart – Harmful Rumor Investigation

FAQS

We want to immediately detect complaints about our products and services.

It is possible to provide correspondences from an hourly post check. Arranging a large scale system capable of responding to diverse needs is one of E-guardian’s strengths. Indeed, we also conduct our operations 24 hours per day and 365 days a year, even during weekends (Saturdays and Sundays) and holidays.

Aside from checking bulletins, Twitter, and blog of the 5 Channels that is open to everyone, we can also monitor SNS that requires logging in. For example, corporate websites intended for career change. In addition to visual inspection and the use of the company’s AI system intended for monitoring, we can also utilize various tools depeding on your request and the situation.

I want to check the contents of the negative comments posted in advertisements, public SNS (Twitter, Facebook, Instagram, Youtube, Google+, etc.)

Through the sharing of your company’s URL and SNS accounts, it is possible to have a continuous “fixed point observation”. Upon doing such, you can focus on checking posts which may contain, suggestions for improvements as well as posts with essential contents, may it be positive or negative, for the company.