Game SNS Operation Services
Game SNS provides services that aims to increase the engagement rate and prevents game withdrawal.
Service Outline
Official account management to improve engagement rate and prevent game abandonment.
We carry out the running of SNS accounts and video channels for game makers. Moreover, we provide support by making announcements of game strategy. In addition, we help create game strategy content for influencers such as YouTubers and cosplayers to reduce the abandonment rate and boost user engagement.
Strengths and Points of Services
Point 1
SNS management achievements x management and planning for specializing in games
E-Guardian builds a service based on expertise gathered from 20 years of the social media business. Moreover, we have a deep understanding of the particular characteristics of SNS. For instance, we can do management design suited to your needs by composing a “management policy” or “flame strategy manual” as a risk countermeasure and personal planning that manages your SNS by becoming your character in the game.
Point 2
Setting up SNS-dedicated gamer team and supporting various languages
We set up a dedicated team of operators who have 20 years of gaming experience and handle SNS management from the user’s perspective. For instance, we carefully select suitable personnel by actively hiring staff who are familiar with games. It is also possible to build a system that supports multiple languages such as English, Chinese, and Korean. Moreover, you can effectively communicate with overseas users by adapting the system to different cultures according to unique cultural characteristics.
Official SNS management
We operate official accounts for SNS such as Twitter, Facebook, Instagram, and Lobi. Moreover, we provide a wide range of services, from game strategy articles to in-game content announcements such as character and function introductions and event planning and management. By increasing the number of followers, friends, and the like, it can improve the engagement rate of comments and messages.
Active Support
We provide the service of searching for game-related posts in SNS such as game-related tweets, store reviews, and the like to make sure we do not overlook our users’ needs and the detect the source of their problems. Moreover, we carry out “replies” and “answers” automatically from your company’s official account. By carrying out active user support, we help reduce the percentage of players who have grown tired and about to withdraw from the game without making inquiries and turn people into fans by aiding players.
Operating your official video channel
We operate video channels such as YouTube, Nico Nico Douga, and Twitch. In addition to announcements such as game strategy articles similar to official SNS management, we can also support core users by creating strategy videos for top players and distributing live broadcasts. By implementing it along with official SNS operations, we can refresh content through mutual usage and supplying information.
Running a strategy helpdesk, bulletin board, community, and wiki
We utilize strategy windows, bulletin boards, community, and wiki to prevent withdrawal by providing sufficient information at the initial stage. It includes strategy information for players who are likely to quit mid-game. From user participation type to official information dissemination, we can propose operation styles according to the application.
System Flow Chart
FAQS
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CONTACT DETAILS
PHONE: (02) 8478-7693 or (02) 8478-7674
EMAIL ADDRESS: info@e-guardian.ph
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ADDRESS:
6th Floor Unit A & B Alphaland Southgate Mall 2258 Chino Roces Ave. Brgy. Magallanes, Makati City 1232